All billing correspondence should be addressed to:
Manager, Collections Department
No. 225/11, Sri Sangaraja Mawatha
Colombo 10, Sri Lanka
You should inform our Customer Services Department through a request letter or email us on email@example.com from your registered email address. Cool Line - 0117-677-100
A bill copy will be charged Rs 200/=
2.5% per month will be levied on outstanding amount over 30 days.
Any dispute with regard to the monthly invoice should be escalated to American Premium Water through our Cool Line - 0117-677-100 within 14 days from the date of invoice. Complaints after this period shall not be entertained.
Billing Period - 1st to 30th
Payment Due Date - 10th of every month
American Premium Water services are governed by the terms and conditions of the service agreements signed by the customer.